At Heritree, we take great pride in offering you premium, hand-harvested saffron that is carefully sourced and packaged to maintain the highest standards of purity and quality.
Due to the delicate and consumable nature of our product, we do not accept returns or issue refunds once an order has been delivered. This policy ensures the safety, hygiene, and authenticity of every product that reaches our customers.
Important Notes:
- No Refunds / No Returns: Once saffron or any of our consumable products have been shipped and delivered, they cannot be returned, exchanged, or refunded.
- Damaged or Incorrect Orders: In the rare case that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and clear photos of the issue. We will review the case and take all possible steps to resolve the problem promptly.
- Customer Support: Our team is committed to ensuring your satisfaction. If you face any issue with your order, feel free to reach out to us at [your email/contact info], and we will do everything within our reach to assist you.
Why No Returns or Refunds?
Saffron is a highly sensitive and consumable product. Once the seal is broken or the product leaves our facility, we cannot guarantee its quality and safety if returned. This policy is in place to protect all our customers and maintain the integrity of our products.