Terms and Conditions

Terms and Conditions

Welcome to Heritree! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. Product Quality & Authenticity

Heritree guarantees 100% pure, authentic Kashmiri saffron sourced directly from trusted growers in Kashmir. Our products comply with FSSAI regulations and all applicable quality standards. We also maintain valid GST documentation for our business operations.

2. Order Processing & Delivery

  • Delivery Time: Orders are processed and shipped within 0 to 7 business days.
  • Shipping Regions: We currently ship within India only.
  • For international customers, please contact us directly for shipping options and pricing.
  • Delivery times may vary due to factors beyond our control, such as courier delays or customs clearance.

3. Returns & Refunds

  • Due to the nature of our product (perishable and food-grade), all sales are final.
  • We do not accept returns or exchanges on delivered products.
  • If you receive a damaged or incorrect product, please contact our customer support within 48 hours of delivery with photo evidence. We will evaluate and assist you accordingly.

4. Payment

  • Payments are processed securely via our chosen payment gateways.
  • By placing an order, you authorize Heritree to charge the payment method provided.
  • All prices are inclusive of applicable taxes.

5. User Account

  • To place an order, you may be required to create a user account.
  • You agree to provide accurate and complete information and keep your account credentials secure.
  • You are responsible for all activities conducted through your account.

6. Intellectual Property

  • All content on this website including text, images, logos, and designs are the property of Heritree.
  • Unauthorized use or reproduction is prohibited.

7. Limitation of Liability

  • Heritree shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee uninterrupted service or error-free content.

8. Governing Law

  • These terms are governed by the laws of India.
  • Any disputes arising shall be subject to the jurisdiction of courts in India.

9. Contact Us

For any queries or concerns regarding your order or these terms, please contact us at:

Thank you for choosing Heritree — bringing the essence of Kashmir to your doorstep with purity and trust.

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